Frequently Asked Questions
Everything you need to know about shopping with Pitchcare
What are your standard delivery times?
Most orders are processed within 24 hours. Depending on your location and the size of the items, standard delivery typically takes between 3 to 5 working days.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on the destination and weight of your order.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return and receive a shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery.
Are your products covered by a warranty?
Yes, all our products come with a standard manufacturer's warranty. The duration and terms vary by brand and product type, typically ranging from 12 to 24 months.